Our terms of service are simple and outlined below. By purchasing any service with PiglinHost you agree to these terms.
Terms of Service
Effective date: 6 January 2021
These terms and conditions outline the rules and regulations for the use of any PiglinHost services.
By purchasing any service with PiglinHost, you confirm that you acknowledge and accept the terms of service outlined below. If you do not accept, you will be unable to proceed with your order.
1. Refund Policy & Fees.
PiglinHost offers a 24-hour refund policy for any services that have not been set up or activated. Please note that change of mind and issues with installation/configuration are not covered by this policy - our Support team will be happy to help in these circumstances. All refunds are at management's discretion, and requests must be made by Support ticket via your Billing area. Please note that any refunds to PayPal will not include the PayPal fee, as this is not refundable by PayPal directly. If you paid by credit/debit card, the fee will be refunded.
2. Subscriptions & Refunds
You are free to cancel your service with PiglinHost at any time via your billing area. If you forget to cancel and are charged, we will honour a refund as long as you raise a support ticket with our billing department within 24 hours. After 24 hours, we can issue account credit or a partial refund at Support's discretion. Anything after 72 hours is not eligible for any type of refund. In the unlikely event that you are charged by accident after cancelling via your billing area, we will refund you. If you pay by debit card, your subscription will be cancelled automatically. If you pay via PayPal, it is the customer's responsibility to make sure the subscription is also cancelled on their end. PayPal fees are not refunded, as they are non-refundable by PayPal. The only exception is if you had already cancelled and were charged incorrectly, in which case we will refund the fee.
3. Termination of Services
PiglinHost reserves the right to terminate, suspend or cancel any service at any time. We prohibit abuse of our services. This includes hosting illegal material, and abuse of our services, support or staff will not be tolerated.
4. Support
PiglinHost offers an all-inclusive free support service via Support ticket or Discord, as stated in the welcome email. Abuse of support may lead to termination. We ask all clients to read the emails and instructions sent to them. Our Discord is available for Support during the support hours advertised in #Information. Any changes to these hours will be posted there. Please note that our Support Tickets are managed 24/7. We aim to reply as quickly as possible, and outside of normal hours we aim for a response time of under 2 hours. This may change during holidays; please see our Announcements and/or our Discord for any changes and updates. We do not offer any other form of Support.
5. Data Responsibility & Liability
Clients are accountable for managing their files and backups. PiglinHost does not assume responsibility for files deleted or lost by clients. Our control panel provides free backup options and grants access to client files.
6. Promotions
PiglinHost reserves the right to withdraw or end any promotion early unless otherwise stated, and may retract a discount if it is used unfairly or against the promotion's terms (e.g. using multiple accounts).
7. Disputes & Charges
Please contact our billing department via Support ticket if you are facing any issues or have any questions. If a dispute is raised, your account will be terminated instantly, closed, and listed with the payment processor. Please note that clients are responsible for all fees incurred from raising a payment dispute. When purchasing a PiglinHost service, you agree to these terms of service.
